Choose country or region to see content and shopping options specific to your location: United Kingdom [GBP] Europe [EUR] USA [USD] Rest Of The World [EUR]

×

ARE YOU IN THE RIGHT PLACE?

It looks like your location is: United Kingdom [GB

Choose country or region to see content and shopping options specific to your location. Please select the regional store in which your billing and shipping address fall.

United Kingdom [GBP] Europe [EUR] USA [USD] Rest Of The World [EUR]
Shipping policy
Login

Country

United Kingdom [GBP] European Union [EUR] USA [USD] Rest of the world [EUR]

Cart

Your cart is empty

Shipping policy

Delivery & Shipping

Free Delivery on Accessories*

We offer free delivery on accessories purchased through our website by both Retail and Trade customers.

Terms & Conditions

  • Available on accessories only.
  • Excludes Accents.
  • Available on online orders only.
  • Available to UK mainland delivery addresses only.
  • Available to both Retail and Trade customers.
  • de Le Cuona reserves the right to amend or withdraw this offer at any time.

Within 4 working hours of receipt of your order your will receive an email or call to confirm the estimated dispatch date for your order.  We aim to meet a next day delivery target for UK ship-to addresses for all orders placed before 12 noon UK time and a 3 working day delivery target for EU and USA ship-to addresses for all orders placed before 12 noon UK time. This is not possible for orders to all countries, but in most instances the order should be with you within 10 days of dispatch - depending upon the shipping method selected at checkout. 

Sample Sale items may take a little longer to dispatch. Furniture items purchased in the sample sale can be collected from our Windsor warehouse or shipping can be arranged through our client liaison team.

Shipping rates are determined by the actual weight or volumetric weight of the order, the number of packages and the destination. Volumetric weight may apply to light but bulky products like cushions that include the inner pad or velvet - which we normally ship suspended in a long cardboard boxes.

We are constantly striving to negotiate the most efficient and reliable delivery services and recharge this at cost.

Cushions, Throws and Life/Fashion items are shipped in corrugated cardboard boxes varying in size according to requirements, our standard box sizes are:

320x170x110mm

450x450x450mm

290x150x100mm

1550x300x300mm

370x280x120mm

600x600x150mm

290x210x100mm

1550x400x400mm

540x370x120mm

600x400x400mm

370x320x100mm

1750x40x40mm

330x280x50mm

600x600x600mm

410x340x110mm

 

 

Fabrics are shipped on cardboard poles covered in heavy duty polythene. Large fabric orders are consolidated in corrugated cardboard boxes to a maximum of 50kgs per box.

Where required and subject to additional costs; we can ship in reinforced wooden crates or pallet crates.

Order Tracking and Delivery

Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Delivery & Returns Policy.

Stated delivery times are estimates only and are measured from the date of dispatch. Each address you instruct us to deliver to is considered a separate order and is subject to applicable delivery charges. Customising or repurposing a product requires additional processing time for your entire order, and all orders for de Le Cuona Bespoke product will be created separately and may take longer to deliver.

Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Contact Us.  We will email you a confirmation once your order is dispatched.

All responsibility and risk for the products you have purchased through this Website passes to you on delivery of such products to the shipping address you provided, as proved by our carrier’s delivery documentation.  Our carrier’s proof of delivery shall be final and binding. You may track the shipping of your parcel using the link provided to you in the shipping confirmation email, also available on your de Le Cuona account online. Our carrier shall confirm to you the date of delivery and provide an estimated time of delivery.  Should you be absent on the confirmed date of delivery, the parcel may be stored at one of our carrier’s agencies as notified to you and you shall be responsible for collecting your parcel from the carrier’s agency. Please note that a passport or ID card may be required by the carrier’s agency to collect your parcel. Alternatively, you may contact the carrier to arrange a new delivery date and time.

For security reasons, de Le Cuona cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address.  de Le Cuona's policies do not allow product to be reshipped and therefore we cannot ship to an address associated with a "freight forwarding company". We do not deliver outside the relevant Territory. We do, however, have de Le Cuona stores or Representatives all over the world. Please use the Showrooms link in the Contact menu above to find the store nearest you.